Privacy Policy
This Privacy Policy explains how Aetherra Candles collects, uses, and shares your personal information when you visit or make a purchase from www.aetherracandles.com (the “Site”).
Personal Information We Collect
When you visit our Site, we automatically collect information about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about individual web pages or products you view, referral websites or search terms, and how you interact with the Site. This automatically collected information is referred to as “Device Information.”
We collect Device Information using the following methods:
Cookies: Data files placed on your device that often include an anonymous unique identifier. For details on cookies and how to disable them, visit http://www.allaboutcookies.org.
Log Files: Track actions on the Site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files that record browsing information on the Site.
When you make (or attempt to make) a purchase on the Site, we collect additional information, including your name, billing and shipping addresses, payment information (e.g., credit card details), email address, and phone number. We refer to this information as “Order Information.”
In this Privacy Policy, “Personal Information” encompasses both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to process and fulfill orders placed through the Site (including managing payment, arranging shipping, and providing order confirmations). Additionally, Order Information is used to:
Communicate with you;
Screen orders for potential risk or fraud; and
Provide you with information or marketing content based on your preferences.
We use Device Information to help us monitor potential risk and fraud (notably via IP addresses) and to improve and optimize our Site by analyzing customer browsing behaviors and assessing the effectiveness of our marketing efforts.
Sharing Your Personal Information
We may share your Personal Information with third parties to help us use it as outlined above. For example:
We use Shopify to host our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to understand how customers use the Site. Read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with legal requirements, such as responding to a subpoena, court order, or similar legal process, or to protect our rights.
Klarna
To offer Klarna payment options, we may share your personal data in the form of contact and order details with Klarna at checkout to allow Klarna to assess whether you qualify for its payment methods. Your data will be handled in line with Klarna’s privacy policy.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For more details on targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising via the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Alternatively, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do Not Track
Please note that our Site’s data collection practices remain unchanged in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you, and you can request corrections, updates, or deletions of this information. To exercise this right, please contact us using the information below.
Additionally, if you are a European resident, we process your information to fulfill contracts we may have with you (e.g., order processing), or to pursue our legitimate business interests. Be aware that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.
Changes
We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, or legal requirements.
Contact Us
For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via email at care@aetherracandles.com.
Personal Information We Collect
When you visit our Site, we automatically collect information about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about individual web pages or products you view, referral websites or search terms, and how you interact with the Site. This automatically collected information is referred to as “Device Information.”
We collect Device Information using the following methods:
Cookies: Data files placed on your device that often include an anonymous unique identifier. For details on cookies and how to disable them, visit http://www.allaboutcookies.org.
Log Files: Track actions on the Site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files that record browsing information on the Site.
When you make (or attempt to make) a purchase on the Site, we collect additional information, including your name, billing and shipping addresses, payment information (e.g., credit card details), email address, and phone number. We refer to this information as “Order Information.”
In this Privacy Policy, “Personal Information” encompasses both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to process and fulfill orders placed through the Site (including managing payment, arranging shipping, and providing order confirmations). Additionally, Order Information is used to:
Communicate with you;
Screen orders for potential risk or fraud; and
Provide you with information or marketing content based on your preferences.
We use Device Information to help us monitor potential risk and fraud (notably via IP addresses) and to improve and optimize our Site by analyzing customer browsing behaviors and assessing the effectiveness of our marketing efforts.
Sharing Your Personal Information
We may share your Personal Information with third parties to help us use it as outlined above. For example:
We use Shopify to host our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to understand how customers use the Site. Read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with legal requirements, such as responding to a subpoena, court order, or similar legal process, or to protect our rights.
Klarna
To offer Klarna payment options, we may share your personal data in the form of contact and order details with Klarna at checkout to allow Klarna to assess whether you qualify for its payment methods. Your data will be handled in line with Klarna’s privacy policy.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For more details on targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising via the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Alternatively, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do Not Track
Please note that our Site’s data collection practices remain unchanged in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you, and you can request corrections, updates, or deletions of this information. To exercise this right, please contact us using the information below.
Additionally, if you are a European resident, we process your information to fulfill contracts we may have with you (e.g., order processing), or to pursue our legitimate business interests. Be aware that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.
Changes
We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, or legal requirements.
Contact Us
For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via email at care@aetherracandles.com.