Terms of Service

Terms of Service

OVERVIEW

This website is operated by Aetherra Candles. Throughout the site, the terms “we,” “us,” and “our” refer to Aetherra Candles. Aetherra Candles provides this website, including all information, tools, and services available from this site, to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store will also be subject to the Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your responsibility is to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or have provided us with your consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright laws). Violations of any of these Terms will result in immediate termination of your access to our Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over various networks to adapt to technical requirements. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or access to the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, accurate, complete, or timely sources. Any reliance on the material on this site is at your own risk. We reserve the right to modify the content at any time but have no obligation to update it.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online with limited quantities and are subject to return or exchange only according to our Return Policy. We strive to display product colors and images as accurately as possible, but we cannot guarantee your screen’s display will be exact.

We reserve the right to limit sales of our products or Services to specific people, regions, or jurisdictions on a case-by-case basis and may limit quantities of any products or services. All descriptions, pricing, and offers are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, household, or order. Should we make changes to an order, we will attempt to notify you via the contact details provided at the time of the order. Please provide current, complete, and accurate purchase and account information for all purchases.

SECTION 7 - OPTIONAL TOOLS

We may offer access to third-party tools over which we have no control. Access to these tools is provided “as is” and without warranties. Use of these tools is at your discretion and risk.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, or services may include third-party materials. We are not responsible for examining or evaluating the content or accuracy of third-party sites and will not be liable for any harm related to third-party transactions. Please review third-party policies carefully before any transactions.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, or other materials (collectively, 'comments'), you agree we may edit, copy, publish, and use them in any medium. We are under no obligation to maintain these in confidence or respond to comments. Your comments must not violate the rights of third parties, including copyright, and should not contain any offensive or unlawful material.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors, inaccuracies, or omissions in our Service. We reserve the right to correct them and update information or cancel orders without notice.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions in the Terms, you are prohibited from using the site for any unlawful purposes or to violate any laws, among other listed restrictions.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted or error-free. Our Service and products are provided “as is” and “as available” without warranties of any kind.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Aetherra Candles and our affiliates, partners, and employees from any third-party claims arising from your breach of these Terms.

SECTION 15 - SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions will still apply.

SECTION 16 - TERMINATION

These Terms are effective unless terminated by either you or us.

SECTION 17 - ENTIRE AGREEMENT

These Terms and any policies on this site constitute the entire agreement between you and Aetherra Candles, governing your use of the Service.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS

We reserve the right to modify these Terms by updating our website. Continued use after changes implies acceptance.

SECTION 20 - CONTACT INFORMATION

Questions about our Terms of Service should be directed to us at care@aetherracandles.com